Shipping policy

Processing time on orders are 3-5 days, Shipping is the sole responsibility of the consumer. If the wrong shipping information (i.e., recipient, address) is provided, Coulwood Candle Company, LLC does not bare any responsibility for packages that are not received.  Once packages are marked as delivered by the carrier the consumer must file a claim with the carrier for reimbursement. No changes can be made to orders once a shipping notification has been sent. 

Promotions/sales that include free shipping cannot be applied retroactively to previous purchases.

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